This year, Galaxy FBO at Addison Airport (ADS) earned a spot among the Top 10 U.S. FBOs, ranking #4 nationwide with an impressive overall score of 9.63. The score reflects high performance across six essential service categories: Line Team, Customer Service Representatives (CSRs), Facility, Amenities, Promptness & Efficiency, and Value for Price.
In addition to this individual location honor, Galaxy FBO was once again named the #1 Small FBO Chain (3–10 locations)—marking its third consecutive year earning this top distinction in 2023, 2024, and 2025. With an exceptional chain-wide score of 9.68, Galaxy FBO continues to set the standard for excellence across its three locations: Addison (ADS), Conroe (CXO), and Houston Hobby (HOU).
The Professional Pilot PRASE (Preferences Regarding Aviation Services and Equipment) Survey, now in its 52nd year, is one of the most trusted benchmarks in the business aviation industry. In 2025, more than 8,000 individual evaluations were submitted by qualified operators, scoring FBOs on the core elements that matter most to pilots, dispatchers, and flight departments.
Galaxy FBO’s continued presence at the top of the rankings is a testament to its relentless focus on customer service, operational excellence, and facility innovation. Whether you’re flying to Greater Houston or Dallas Metroplex – Galaxy FBO provides a seamless and elevated ground experience.
The new hangar, measuring 370 feet by 78 feet and offering approximately 29,000 square feet of dedicated aircraft storage space, is specifically designed to accommodate a wide range of aircraft. Scheduled for completion in December 2025, this latest development marks Galaxy FBO’s fourth hangar at the airport, reflecting its continued growth and commitment to serving Houston’s corporate aviation community.
Galaxy FBO is strategically located in the south general aviation area of Hobby Airport, close to the U.S. Customs office, providing convenient access and premium services for customers.
We are thrilled to expand our presence at Houston Hobby Airport with the addition of our fourth hangar, said John Bridi, Regional Manager at Galaxy FBO. “This project reinforces our dedication to providing exceptional services and infrastructure for our customers. We look forward to delivering this premium facility and further enhancing our support for the Houston aviation community.
Galaxy FBO’s existing campus at Hobby Airport already features three premium hangars, providing over 108,000 square feet of aircraft storage, along with a two-story FBO and offices, covered parking, and additional storage for ground support equipment. The new hangar is specifically designed for dedicated aircraft storage, further underscoring Galaxy FBO’s mission to meet increasing demand and deliver unmatched aviation experiences.
Galaxy FBO is honored to share that our Conroe-North Houston Regional Airport (CXO) location has been ranked within the Top 5% of all FBOs in North America in the newly released AIN 2025 FBO Survey. With an overall score of 4.71, Galaxy CXO continues to be recognized for our unwavering commitment to service, safety, and hospitality.
This marks a significant year-over-year gain, building on our strong performance in the 2024 AIN FBO Survey, where Galaxy FBO CXO earned a 4.64 rating—placing us among the Top 10% at that time. The jump in rankings underscores the consistent enhancements we’ve made in customer service, amenities, and line operations.
Our Addison (KADS) location also maintained a strong standing in the Top 10%, reinforcing Galaxy FBO’s reputation for excellence across our growing network.
Consistently High Scores Across Key Categories
Aviation International News readers evaluate hundreds of aircraft handling facilities on a 1 to 5 scale in five categories: line service, passenger amenities, pilot amenities, facilities, and customer service representatives. To attain the highest overall rankings, an FBO must exhibit excellence across all five categories in the eyes of its AIN readers.
Galaxy FBO CXO received high marks in all five categories surveyed in 2025:
- Customer Service (2025 Score: 4.77)
- Line Service (2025 Score: 4.70)
- Facilities & Amenities (2025 Score: 4.68)
- Pilot Amenities (2025 Score: 4.67)
- Facility Cleanliness & Maintenance (2025 Score: 4.74)
Our focus on hospitality, efficiency, and attention to detail has helped us earn the trust of the aviation community – from corporate flight departments and crews to owner-operators..
Our Promise to You
In a special highlight this year, Lisa Peterson, our FBO Experience Manager at Galaxy ADS, was recognized by AIN’s 2025 survey for going “Above & Beyond” in the field of customer service. Lisa’s commitment to anticipating needs, personalizing every arrival, and delivering memorable guest experiences embodies the very heart of Galaxy’s mission—and her recognition is a proud moment for our entire team.
The AIN FBO survey recognition is a reflection of the dedication our team brings every day to every flight. Whether it’s a quick tech stop, an overnight hangar stay, or a cross-country departure, Galaxy FBO provides a consistently elevated experience, tailored to the unique needs of every flight.
We thank our customers, pilots, schedulers, and dispatchers for their continued trust and feedback – and we look forward to continuing to raise the bar.
Galaxy FBO CXO Team Members: Lauren – Customer Service Representative, Maria – Operations Manager and Blake – Line Service Technician.
Since 1981, Aviation International News has been ranking FBOs worldwide among qualified subscribers; pilots, flight attendants, and dispatchers the people who use or make arrangements. Today, a comprehensive list of over 4,500 FBOs worldwide are ranked in the AIN FBO Survey.
HOUSTON, TX, September 26, 2024 – Lilium (NASDAQ: LILM), a leading electric aircraft manufacturer and pioneer in Regional Air Mobility (RAM), is today debuting the Lilium Jet, the world’s first fully electric jet that can take off and land vertically, to the U.S. market. The Lilium Jet is designed and optimized for regional travel with an aerodynamic shape and ducted electric fans that prioritize efficiency and speed during forward flight. With an anticipated initial operating range of roughly 110 miles, the Lilium Jet will be capable of quickly connecting Houstonians to the broader region, with routes like Houston Hobby Airport to Galveston, Houston Spaceport to College Station, The Woodlands to Galveston, and others. Galaxy FBO’s Houston-area facilities at Houston Hobby, Conroe North Houston Regional Airport, and The Woodlands Heliport will be key infrastructure for Lilium Jet operators in the Houston area.
Jeremy Gee, CEO of Galaxy FBO, said: “We are excited to transform Galaxy FBO into a cutting-edge hub for the eVTOL innovation. As the future of electric aviation takes flight, this marks a significant step in making Houston a leader in sustainable and efficient transportation solutions. Our team is proud to support Lilium’s revolutionary mode of travel that will connect Greater Houston in ways never thought possible.”
Houston-based EMCJET has secured production slots from Lilium as part of a broader partnership agreement and is poised to be involved in the first round of customer deliveries starting in 2026. Memo Montemayor, Founder & CEO of EMCJET, said, “Our clients want to own the future of aviation and, with our partnership with Lilium, they can do just that. With a spacious cabin, luxurious finishes, and vertical takeoff and landing capability, the Lilium Jet meets our clients’ needs to travel safely, sustainably, and comfortably.”
To showcase the transformative potential of the Lilium Jet and the broader electric aviation landscape, Galaxy FBO and Lilium collaborated with Greater Houston Partnership, the region’s largest chamber of commerce. The well-attended, invitation only event hosted at Galaxy FBO’s Houston William P. Hobby Airport hangars featuring the Lilium Jet featured industry leaders on expert panel, helped spark discussion with policymakers in attendance. Kevin Tipton, Senior Director for Aerospace & Aviation at the Greater Houston Partnership, expressed enthusiasm about this collaboration, stating, “Houston is home to the world’s leading aerospace companies, and we’re thrilled to welcome Lilium and this next generation of aviation technology. Together, we’re on the brink of something groundbreaking for our region.”
Matthew Broffman, Lilium’s VP of Commercial, Americas said, “Lilium is serious about expanding in the U.S. and actively progressing towards FAA validation. As part of our commitment to working with communities across the U.S. and expanding our customer base, we’re excited to showcase our aircraft for the first time in Houston, a city with a proud legacy of aerospace innovation in America.”
Next month, the Lilium Jet will be displayed at the 2024 NBAA Business Aviation Convention & Exhibition (NBAA-BACE) in Las Vegas. Lilium is preparing for its first piloted flight of the Lilium Jet in early 2025.
Galaxy FBO Advantages at the Conroe North Houston Regional Airport (KCXO)
- The largest uninterrupted ramp and secure hangar storage space
- Arrival / Departure Aircraft Canopy
- IS-BAH Stage I Certified
- Air Elite by World Fuel – Diamond location
- Crew & Rental Cars onsite
- Black Walnut Cafe – Restaurant onsite
CAA promotes contract pricing for Part 91 general aviation, serving large corporate flight departments with fleets of aircraft, individual owner-operators and aircraft management companies. CAA members currently enjoy special pricing at the Galaxy FBO’s Conroe North Houston Regional Airport (KCXO).
Thank you for considering Galaxy as the Preferred Corporate Aircraft Association FBO at KADS and KHOU earlier this year. While we firmly believe Galaxy has received many qualifying votes for our extremely competitive bid, existing Preferred CAA FBOs at KHOU and KADS remain unchanged.
The 51st annual PRASE (Preferences Regarding Aviation Services and Equipment) Survey by the Professional Pilot Magazine just announced winners today, featuring Galaxy FBO as the winner on several categories.
- Galaxy FBO was named the ‘Best Small FBO Chain’ for the second time in two years. The PRASE survey participants rate FBOs in three different categories; Independent, Small FBO Chain (Three to 10 locations) and Large FBO chain (11+ locations).
- Galaxy FBO’s Addison Airport location has improved from its #6 position in 2023 with 9.58 points to #1 Top US FBO in 2024 with 9.85 points.
The Professional Pilot Magazine’s PRASE Survey is an annual tabulation of customer opinions of aviation ground services. Executives in charge of flight departments, aviation managers, chief pilots, CEOs, and other qualified subscribers to Professional Pilot magazine are polled once a year to determine the PRASE Winners’ List, which is published annually on the May issue. The 2024 PRASE Survey was conducted online between September 2023 until March 31st, 2024.
Pro Pilot subscribers scored a total of 1258 US FBO selections from 1 (poor) to 10 (excellent) in 6 categories; Line Team, Customer Service Representatives (CSRs), Facility, Amenities, Promptness & Efficiency, and Value for Price. This provided a total of 7496 individual evaluations to arrive at the 2024 US FBO rankings.
We would like to take this opportunity to thank everyone who participated at this year’s annual Pro Pilot PRASE survey, naming Galaxy FBO the BEST in US.
Congratulations to our partners at World Fuel Services and Phillips 66 for being named ‘Best Fuel Brand’ and ‘Best Fuel Credit Card’.
For more information on Professional Pilot magazine, visit propilotmag.com
AeroExpo International Aviation Trade Show & Convention is one of the most important business aviation events in Latin America. Galaxy FBO team along with Tejas Aviation Services will be exhibiting at the Aero Expo between April 23rd and 25th. Make sure you visit Booth # 45 & 46 and meet the team!
La Convencion de AeroExpo Internacional de Aviacion es uno de los eventos de aviación ejecutiva más importantes de América Latina. El equipo de Galaxy FBO junto con Tejas Aviation Services, Inc., expositores en el stand #45 y #46 el 23 – 25 de abril 2024. No olvides visitarnos, Maria, Goretty, Susie, y Anita to vemos pronto!
Dentro estos últimos 29 años la experiencia y dedicación de Tejas Aviation Services, Inc., ha resultado con mucho éxito para nuestros clientes en México y Latino América.
Tejas Aviation Services, Inc. se dedica a coordinar los siguientes servicios, desde inicio hasta la entrega de una aeronave a su base de operación:
- Compra – Venta de Aeronaves: Hawker/Beechcraft, Bombardier, Learjet, Gulfstream, Dassault Falcón, Cessna Citation, Embraer.
- Compra – Venta de Helicópteros: Bell, Airbus/Eurocopter, Agusta, Robinson.
- Inspecciones de Pre-Compra e Evaluaciones.
- Importación / Exportación de Aeronaves / Helicópteros.
- Cumplir con la Certificación e Instalacion FDR, ADSB-Out, WAAS/LPV, CPDLC / FANS 1/A.
- Cumplir con la Autorización de los “Permisos Overflight” a los Estados Unidos.
- Coordinación de sus Mantenimientos; Planeador, Motores, APU, y Accesorios.
Nos daría un gusto atenderlos y darles la “Bienvenida en el FBO de Galaxy HOU” en nuestra cuidad de Houston, Texas!!
Subscribers to Professional Pilot magazine returned the 50th annual PRASE (Preferences Regarding Aviation Services and Equipment) Survey with high marks for Galaxy FBO. (more…)
Houston is hosting the NCAA Men’s Basketball Final Four this April! (more…)