At Galaxy FBO, our commitment to providing premier service on the ground is matched only by our passion for aviation. That commitment was recently recognized when Chayston Crawford, a Line Service Technician at our Conroe North Houston Regional Airport (CXO) location, received a NetJets Challenge Coin—a symbol of excellence awarded only to those who deliver an exceptional experience.
What Is the NetJets Challenge Coin?
In the world of business aviation, few accolades carry as much day-to-day meaning as the NetJets Challenge Coin. Presented directly by NetJets flight crews, these coins are awarded as a personal gesture of appreciation for outstanding performance, professionalism, and attention to detail. Whether it’s flawless handling of an aircraft arrival, a thoughtful assist with ground transportation, or proactive safety procedures—receiving a NetJets coin signals you’ve made a lasting impression. NetJets, the world’s largest private jet fractional operator, holds its partners to the highest operational standards. Only a select few FBO team members across the country have earned this honor. At Galaxy FBO, we’re proud to share that over a dozen of our team members have been recognized by NetJets with this coin—a testament to our culture of excellence and service.
While working full-time as a technician on our Line Service team, Chayston is also pursuing a degree in aviation management. His passion for aviation shines through in his work—whether it’s fueling aircraft, coordinating ramp movements, or going above and beyond to make NetJets crews and passengers feel welcome and safe. Receiving a NetJets Challenge Coin from a Citation Longitude Crew is a major milestone in his young career, and one that we’re incredibly proud to celebrate.
We visited your FBO late on the evening of Wednesday April 2, 2025. We flew in on N825QS. We’re a Netjets Longitude. Upon arrival we were met by one of your line techs, Chayston Crawford, who was staying late awaiting our arrival. As it was near 11pm, we were unsure if we could get a ride share to our hotel. Without hesitation, Chayston told us if we had any problems, he would drive us to where we needed to go. In addition, Chayston could not have been more helpful in helping us secure the plane and attending to everything we needed. On arrival the following morning, we were again met by Chayston who remembered us and could not have been more helpful in helping us move and prepare the plane for our trip. At every move, Chayston was happy to help and he’s a great reflection on your FBO! I’ve been at Netjets for 19 years and I can say without hesitation that the service we received from Chayston and everyone there was the best I’ve experienced. Your FBO is one of the nicest and cleanest ones I’ve been in as well! We were both very impressed. Each pilot @ Netjets is given challenge coins to recognize outstanding service when we see it. I was happy to award Chayston with a coin yesterday morning and I let my Chief Pilot know as well.
NetJets Captain David Gross.
A Preferred FBO for NetJets in North Houston
Galaxy FBO is a preferred partner for NetJets operations in North Houston. We undergo regular audits and consistently exceed NetJets’ stringent safety and service criteria. From rapid turnarounds to impeccable ramp coordination, our team is trusted to handle the needs of one of the most prestigious flight departments in the world. Located just north of Houston, Galaxy FBO at Conroe North Houston Regional Airport offers a combination of award-winning service, first-class amenities, and unmatched ramp-side hospitality. We’re proud to serve NetJets and every operator that touches down on our ramp with the same precision, care, and “attitude of absolutely.”
At Galaxy FBO, we know that meaningful recognition isn’t earned overnight—it’s built through consistent, quality service and a genuine passion for aviation. Chayston’s coin is a proud moment not just for him, but for our entire team. It reminds us why we do what we do, and how the small moments—like a well-executed arrival or a warm welcome on a rainy day—can make a big difference.
Congratulations, Chayston—and thank you, NetJets, for continuing to recognize excellence.
