Galaxy FBO is honored to share that our Conroe-North Houston Regional Airport (CXO) location has been ranked within the Top 5% of all FBOs in North America in the newly released AIN 2025 FBO Survey. With an overall score of 4.71, Galaxy CXO continues to be recognized for our unwavering commitment to service, safety, and hospitality.
This marks a significant year-over-year gain, building on our strong performance in the 2024 AIN FBO Survey, where Galaxy FBO CXO earned a 4.64 rating—placing us among the Top 10% at that time. The jump in rankings underscores the consistent enhancements we’ve made in customer service, amenities, and line operations.
Our Addison (KADS) location also maintained a strong standing in the Top 10%, reinforcing Galaxy FBO’s reputation for excellence across our growing network.
Consistently High Scores Across Key Categories
Aviation International News readers evaluate hundreds of aircraft handling facilities on a 1 to 5 scale in five categories: line service, passenger amenities, pilot amenities, facilities, and customer service representatives. To attain the highest overall rankings, an FBO must exhibit excellence across all five categories in the eyes of its AIN readers.
Galaxy FBO CXO received high marks in all five categories surveyed in 2025:
- Customer Service (2025 Score: 4.77)
- Line Service (2025 Score: 4.70)
- Facilities & Amenities (2025 Score: 4.68)
- Pilot Amenities (2025 Score: 4.67)
- Facility Cleanliness & Maintenance (2025 Score: 4.74)
Our focus on hospitality, efficiency, and attention to detail has helped us earn the trust of the aviation community – from corporate flight departments and crews to owner-operators..
Our Promise to You
In a special highlight this year, Lisa Peterson, our FBO Experience Manager at Galaxy ADS, was recognized by AIN’s 2025 survey for going “Above & Beyond” in the field of customer service. Lisa’s commitment to anticipating needs, personalizing every arrival, and delivering memorable guest experiences embodies the very heart of Galaxy’s mission—and her recognition is a proud moment for our entire team.
The AIN FBO survey recognition is a reflection of the dedication our team brings every day to every flight. Whether it’s a quick tech stop, an overnight hangar stay, or a cross-country departure, Galaxy FBO provides a consistently elevated experience, tailored to the unique needs of every flight.
We thank our customers, pilots, schedulers, and dispatchers for their continued trust and feedback – and we look forward to continuing to raise the bar.
Galaxy FBO CXO Team Members: Lauren – Customer Service Representative, Maria – Operations Manager and Blake – Line Service Technician.
Since 1981, Aviation International News has been ranking FBOs worldwide among qualified subscribers; pilots, flight attendants, and dispatchers the people who use or make arrangements. Today, a comprehensive list of over 4,500 FBOs worldwide are ranked in the AIN FBO Survey.
