Since 1981, Aviation International News has been ranking FBOs worldwide among qualified subscribers; pilots, flight attendants, and dispatchers the people who use or make arrangements. Today, a comprehensive list of 4,500+ FBOs worldwide are ranked in the AIN FBO Survey.
AIN readers evaluate hundreds of aircraft handling facilities on a 1 to 5 scale in five categories: line service, passenger amenities, pilot amenities, facilities, and customer service representatives. To attain the highest overall rankings, an FBO must exhibit excellence across all five categories in the eyes of its AIN readers. Texas and Florida dominated the top 5 percent of the FBOs, with each state fielding five locations or one third of the top tier each.
Pentastar Aviation at Detroit-area Oakland County International Airport (KPTK) has received the highest score – 4.81 – in AIN’s annual FBO survey. Galaxy FBO Addison Airport (KADS) and Henriksen Jet Center at Houston Executive Airport (KTME) tied for fourth, with 4.74 overall score.
- Galaxy FBO Addison scored in the top 10 in three of the five categories, with the highest (4.80) for its facilities, followed by pilot amenities (4.76) and passenger amenities (4.72).
- Galaxy FBO at Conroe North Houston Regional (KCXO) scored 4.70, ranked as one of the top 5 percent in the AIN FBO Survey for the Americas.
In addition, Melissa Shollenbarger, our Regional Director of Sales was recognized for going “Above & Beyond” in the field of customer service this year in the AIN FBO Survey.
We’d like to take this opportunity to thank everyone who participated at this year’s annual AIN FBO Survey, trusting us with high remarks.
Galaxy FBO Team
