Galaxy FBO at the Conroe North Houston Regional Airport is proud to be an Air Elite Diamond Service Location, as part of the 79 member global network.
The Air Elite auditing team is currently in the process of visiting all locations by the end of August 2018 to ensure consistency of facility standards, amenities, program engagement and customer service. The goal is to assure aircraft operators that any Air Elite locations will receive an elevated, Diamond Difference experience.
As part of the audit, the program compliance criteria are reviewed. As an example, the leadership team from each Air Elite FBO is required to attend a customized customer service training course designed specifically for the network and presented by The Ritz-Carlton Leadership Center.
World Fuel Services and Air Elite know the importance of consistency for operators with regard to safety and elevated customer service. “We find the audits important not only from an accountability standpoint, but also as an opportunity to recognize locations that really excel in their membership and receive top scores on their audits. These members will be recognized and awarded for their efforts at the network meeting held during NBAA-BACE 2018 in Orlando this November,” said Brittany Barrilleaux, World Fuel Services’ Air Elite Program Manager.
For a list of Air Elite Network Locations, visit www.airelitenetwork.com/airelite-member-locations