Since 1981, Aviation International News has been ranking FBOs worldwide among qualified subscribers; pilots, flight attendants, and dispatchers the people who use or make arrangements. Today, a comprehensive list of 4,500+ FBOs worldwide are ranked in the AIN FBO Survey. 

AIN readers evaluate hundreds of aircraft handling facilities on a 1 to 5 scale in five categories: line service, passenger amenities, pilot amenities, facilities, and customer service representatives. To attain the highest overall rankings, an FBO must exhibit excellence across all five categories in the eyes of its AIN readers. Texas and Florida dominated the top 5 percent of the FBOs, with each state fielding five locations or one third of the top tier each.

 Pentastar Aviation at Detroit-area Oakland County International Airport (KPTK) has received the highest score – 4.81 –  in AIN’s annual FBO survey. Galaxy FBO Addison Airport (KADS) and Henriksen Jet Center at Houston Executive Airport (KTME) tied for fourth, with 4.74 overall score.

In addition, Melissa Shollenbarger, our Regional Director of Sales was recognized for going “Above & Beyond” in the field of customer service this year in the AIN FBO Survey.

AIN FBO SURVEY RESULTS

We’d like to take this opportunity to thank everyone who participated at this year’s annual AIN FBO Survey, trusting us with high remarks.

Galaxy FBO Team

Aviation fuel quality control is crucial to ensure the safe and efficient aircraft operations. The aviation industry relies heavily on the proper functioning of aircraft engines, and any compromise in fuel quality can have serious consequences. Aviation fuel is susceptible to various contaminants, which can lead to corrosion, fuel system blockages, and other issues. Quality control helps identify and mitigate contamination risks, ensuring aviation.

Galaxy FBO hosted the two-day NATA’s Certified Quality Control Inspector Workshop at the Conroe North Houston Regional Airport on February 7th and 8th. The workshop was instructed by NATA and other leading industry experts on aviation fuel quality control and refueling safety. Designed for those who receive, handle, store, and distribute aviation fuels, the course provided the essential knowledge and skills needed for safe operations and the delivery of clean fuel. Galaxy FBO Line Service Technicians from ADS, CXO and HOU attended this course to boost their quality control knowledge and to receive their accreditations.

All participants gained hands-on experience and practical skills through a combination of lectures, hands-on exercises, and case studies. Upon successful completion, attendees received 139.321(e)(1) Fuel Safety Supervisor Certification, a recognized credential within the aviation industry.

For more information on upcoming NATA events, visit nata.aero 

Galaxy FBO recently hosted the Cirrus Owners & Pilots Association (aka, “COPA”) CPPP (COPA Pilot Proficiency Program) at the Conroe North Houston Regional (KCXO) Airport.

The Cirrus Owners & Pilots Association (COPA) is a non-profit global organization made up of like-minded individuals looking to stay safe in the air and build relationships on the ground through the online and in-person sharing of real-world aviation experiences utilizing the Cirrus Aircraft.

Conroe North Houston Regional Airport based Cirrus Aircraft as a Platinum Training and Service Center partner, Tidal Aviation was a featured program partner for the event.

The CPPP (COPA Pilot Proficiency Program) is recurrent training program that focuses on Cirrus Aircraft specific education, safety, and flying proficiency for pilots, owners, and partners seeking to make the most of their Cirrus experience. The informative weekend-long events are tailored to the participant’s recurrent training requirements and include intense ground instruction, and hands-on flight instruction. In addition, all CPPP participants and their partners are attended social events at the Black Walnut Cafe, located on the third floor of the Galaxy FBO building.

Galaxy FBO’s team at the Conroe North Houston Regional Airport (KCXO) has come top of the 2023 North America Business Air News (BAN) FBO survey – ‘FBO Feedback 23’.

Business Air News surveys its business aircraft owner and operator subscribers annually to determine the leading fixed base operators in North America and in the EMEA region. The winners were announced at the annual NBAA Business Aviation Convention & Exhibition (NBAA-BACE) in Las Vegas on October 2023. Galaxy FBO Vice President Cory Merryman received the award from Business Air News’ Brad Wright at the show (below). To view the complete article on BAN’s ‘fbo survey 23’, visit businessairnews.com

We try and make everyone feel this is a home away from home, regardless of what type or size of aircraft they fly. With our ‘trust at every turn’ motto, we make it known to the crew members that we have their back, and we care about their safety as our top priority. A recognition from Business Air News will help our high standards become more widely known.

John Lowry, General Manager at Galaxy FBO KCXO
Galaxy FBO Vice President Cory Merryman received the award from Business Air News' Brad Wright at the NBAA-BACE 2023.
Business Air News October 2023 Issue

Make Your Opinion Count!

Business Air News ‘fbo feedback’ survey is open year-around for you to cast your vote for your favorite Fixed Base Operation and handler. Visit www.businessairnews.com/feedback_form.html to evaluate your TOP FBOs today!

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